1.1. Main concepts
1.1.1. Starflix – Starflix limited, company code: 09266610, registration address: 29c The Burroughs, London, NW4 4AR, website address: https://starflix.co.uk, e-mail: info@starflix.co.uk, the representative of Starflix trademark in the territory of United Kingdom.
1.1.2. Online store – a website with an online selling system that allows visitors to purchase goods or services online.
1.1.3.Website – collection of related information pages, presenting information online usually from one domain name.
1.1.4. Domain – website address (e. g. starflix.co.uk) and e-mail ending part (e. g. @starflix.co.uk), composed of letters, numbers and dashes.
1.1.5.Web hosting – space to store files and databases which can be reached via internet network.
1.1.6. Online advertising – marketing and advertising form, which delivers advertising message to potential customers using internet.
1.1.7. Logo – symbol, consisting of an inscription and/or graphic element or combination of both, used to distinguish a company or its products or services from another companies.
1.2. Purpose of terms
1.2.1. The purpose of these terms is to regulate the relationship between the Starflix and its customers in order to ensure professional and smooth provision of services purchased online.
1.2.2. The terms set out the general rules for the conclusion, execution and termination of contracts for all the services, service packages and add-ons sold online at starflix.co.uk.
1.3. Principles of provision of services
1.3.1. Professionalism. This principle means that Starflix provides the highest class services, oriented to the interests of the clients.
1.3.2. Precision. This principle means that the services are delivered according to the customer‘s expectations and according to the deadlines.
1.3.3. Effeciency. This principle means that Starflix use the resources economically to achieve the results with as little cost for the customer as possible.
1.3.4. Businesslikeness. This principle means that all Starflix customers are serviced politely, all issues and problems are dealt in a good manner and all information entrusted to Starflix by the customer is kept confidential.
1.3.5. Partnership. This principle means that Starflix ir oriented to long term partnership based on mutual benefit.
1.4.Concluding the contract
1.4.1. The contract is concluded online on Starflix website starflix.lt, which contains Starflix standard commercial offers.
1.4.2. The client who wishes to purchase the relevant service, adds it to the shopping cart, fills in the client registration form, reads and agrees with these conditions by ticking the box „I have read and accept these terms and conditions“ and pays for the services added to the shopping cart.
1.4.3. If the customer wants to order not standard, but custom services, customer should contact Starflix via phone or e-mail to get custom estimates.
1.4.4. The contract between Starflix and the customer is considered to be concluded after receiving payment for the services.
1.4.5. The contract with Starflix can be concluded not online, but by signing the paper contract and/or sending scanned agreement with signature. For paper contracts these terms are applied subsidiary.
1.4.6. Customer agrees agrees that the invoices would be presented to the specified e-mail and stored in clients account in Starflix clients’ zone. When presenting a new invoice client can be informed by phone number specified in client’s account information. The invoices to the customer are presented in .pdf format. If the customer wishes to receive invoices by mail in paper form, the customer must submit a written request and cover all costs of sending the invoice.
1.5. Executing the contract
1.5.1. Starflix provides the services according to the highest professional standards and according to these terms.
1.5.2. In order to provide services meeting customers’ expectations, all the contracts are being executed and services provided according to the information provided by the customer in project information form. The form can be found in Starflix website.
1.5.3. If the customer does not provide information requested in the form, Starflix executes the contract with the information customer provided. Starflix has the right to fill the missing information, decide about the settings and customizations, apply other solutions on its’ sole discretion in order to complete the service in the best possible way.
1.5.4. Starflix informs the customer about the completion of service via e-mail. The service is considered to have been fully executed and accepted by the customer if the customer does not submit reasoned remarks due to incomplete execution of the contract within 5 working days.
1.6. End of the contract
1.6.1. The contract ends when it is executed by both parties.
1.6.2. The contract can be terminated if agreed by both parties.
1.6.3. The contract can be terminated by one of the parties in case of material breach of the contract according to the law of Lithuanian Republic.
1.6.4. The contract can be terminated by one of the parties in cases foreseen in these terms.
2.1. Domain registration
2.1.1. Starflix provides domain registration service with the following TLDs: .com, .net, .org, .eu, .co.uk, .pl, .lt, .lv, .sk, .by, .ru. The list of possible TLDs can be extended by Starflix without changing or updating these terms and conditions.
2.1.2. Domain registration is executed according to the information provided by the customer and Starflix is not responsible for typing or other data presentation mistakes made by the customer.
2.1.3. Domain names are registered in the name of the customer. The customer is considered the owner of the domain name and Starflix is considered as technical manager of the domain name.
2.1.4. All domain names registered at Starflix can be used with default nameservers ns1.starflix.net, ns2.starflix.net. Customer is free to set up any other nameservers or change them anytime, but Starflix does not guarantee the domain management quality under nameservers of other providers.
2.1.5. Domain names are registered or renewed for the duration ordered and paid by the customer. Domain registration is executed right after the customer’s payment. If the customer pays not using Starflix payment gateway options, but makes manual bank transfer, domain is registered or renewed in 3 working days after the payment is received. Starflix can use third party software to register the domain name.
2.1.6. The customer, by presenting the information, confirms that the information presented is correct, identifying real domain owner. Customer confirms and agrees that personal data presented by him will be used for domain registration.
2.1.7. Customer agrees that his personal information will be provided in the public WHOIS database used to identify the domain owners. The customer is introduced to the fact that every domain has different registration rules and that different registrars apply different rules for displaying personal data.
2.1.8. Starflix does not refund any domain registration under any circumstances taking into account that no central registrar refunds domain registration.
2.1.9. 30 days prior to the end of the domain registration, Starflix sends an email to the customer for an extension of the domain registration. Customer who pays an invoice for domain extension using payment gateway, domain registration will be automatically extended for the time paid. In the event customer fails to pay the invoice before the due date of the domain renewal, Starflix does no guarantee the customer’s ability to renew the registration. Customer can execute the payment doing manual bank transaction, but to ensure smooth domain renewal, customer must execute such payment 3 working days prior to domain end date.
2.1.10. Starflix enables the customer to fully manage his domain name, id est set and change domain name servers, set and change domain IP address, set and change domain redirections, transfer the domain to other domain registrar.
2.2. Hosting services
2.2.1. Starflix provides two plans of hosting services: website hosting and online store hosting.
2.2.2. Hosting services includes full hosting environment for files, databases and mailboxes. Hosting services also include support in using hosting environment via e-mail, phone or other tools implemented by Starflix. Hosting service does not include support in using third party software as well as website administration.
2.2.3. Starflix seeks to provide the highest quality hosting services possible and ensures that server operates 99.9% of time. Customers shall be informed about planned technical changes, preventive work or improvements, which may impair the proper provision of services before 1 working day.
2.2.4. In case of technical problems, Starflix is obliged to eliminate service disruptions within a shortest time possible.
2.2.5. In order to ensure its customers comfort, Starflix does not set limits to its hosting plans and provides the customers’ ability to use as much disc space, bandwidth and mailboxes as it is necessary for both hosting plans. In order to ensure smooth and professional service, Starflix might set a limit for separate client if his usage of resources harms or threats smooth usage of services for other customers. Unlimited resources are not intended for web projects that directly target disk space usage, such as data warehouses, file archiving, video or other media storage, etc. Unlimited resources are intended to be used for its primary goal – website or online store hosting.
2.2.6. All information uploaded and stored in Starflix hosting as well as e-mail messages sent and received by the customers is considered to be the property of the customer.
2.2.7. It is prohibited to publish, store or archive information that promotes, disseminates or promotes pornography, violence or other unlawful activities that are libelous, humiliating, threatening, harassing human freedom and dignity, incitement to national, racial, religious, social and gender hate, violations the person’s right to privacy, reveals commercial secrets, violates intellectual property rights as well as other information prohibited or restricted by the laws of the United Kingdom, European Union legislation or international agreements. In case this kind of content is detected on the website hosted in Starflix web hosting server, any person can apply to info@starflix.co.uk to remove such a content.
2.2.8. If any hosting service is included in the package of services, in which some services are provided with special pricing (discounts or free of charge), termination of the hosting agreement means the cancellation of the special pricing which causes the customer to pay for all the services provided to him at regular prices.
2.2.9. Starflix provides the highest quality services, but is not responsible for the continuity of these services or other service disruptions that arise not because of the fault of Starflix or because of force majeure.
2.2.10. Starflix is not responsible for the contents of the information provided by the customer on the hosted sites, it is not controlled nor impacted by Starflix. The full responsibility for the accuracy of the information stored, compliance with the laws of the Republic of Lithuania, the use of e-mail for the purpose and the content of the information sent to it, stands on the customer.
2.2.11. It is forbidden to use mailboxes, generated on Starflix servers for the purpose of spamming. Mailboxes cannot be used for file archiving as well due to this reason, Starflix can request the customer to clear mailbox files archive. If the customer fails to clear the archive, Starflix can execute it, but always with the prior notice to the customer. By the default mailboxes have no set limits, but in case customers mailbox is interrupting smooth usability of hosting services for other customers, such limit can be set.
2.2.12. In case Starflix notice suspicious activity, for example, harmful code structure creating server requests, unusual increase of CPU usage, continuous sending of spam, other possible threats to smooth usage of hosting services for other customers or the infringement of these terms and conditions Starflix has the right to suspend customer’s account without a prior notice.
2.2.13. Web hosting account is being suspended if the services are not prolonged in 7 days after its end date. If the services are not prolonged in 30 days after its end it is deleted from Starflix system. The restoration of deleted account is possible, but for an extra fee and if the monthly back-up contains the information of this account.
2.2.14. The customer has the right to terminate the contract unilaterally and to deny the provision of services by informing Starflix in writing 30 days in advance if Starflix does not guarantee the quality of the service (the server will not work more than 36 hours per calendar month). In this case, Starflix will refund to the customer the fee paid to him for the remaining period from the date of the written notice of termination by the client. In the event that the Customer wishes to terminate the contract and to refuse hosting services, not due to the fault of Starflix, the payment for the customer will not be refunded if the Client himself, using third person or by the request to Starflix representative has used the server, i.e. has installed content management system, uploaded files, created mailboxes, etc.
2.2.15. Payments are being refunded excluding the commission fees of payment gateways.
2.3. Logo
2.3.1. Starflix offers two types of logo design: logo and logo pro.
2.3.2. In order to provide logo design services meeting customers’ expectations, both logos are being designed according to the information provided by the customer in project information form.
2.3.3. Logo is being designed in such an order: customer provides information required for logo design, Starflix prepares logo in 5 working days and presents the logo to the customer.
2.3.4. Logo pro is being designed in such an order: customer provides information, Starflix prepares three different logo options in 5 working days, customer chooses one of the logo and provides remarks for that logo in 10 working days, Starflix executes the remarks in 5 working days and presents the logo to the customer.
2.3.5. Customer by providing remarks should be specific and provide clear remarks due to changes of the chosen option.
2.3.6. Logo options are being presented in one .pdf format file via e-mail.
2.3.7. Final logo is being presented to the customer in 3 different sizes in .png or .jpeg format and in .ai format.
2.4. Internet projects
2.4.1. General provisions
2.4.1.1. Customers are able to order website or online store design services online at starflix.lt. Client orders Starflix hosting and website design or online store design by adding them to the cart. Client can use the domain he has or order any new domain name.
2.4.1.2. Contract for website design service is concluded after the customer executes the payment using payment gateway or by making manual bank transfer.
2.4.1.3.After the payment is received, the customer is able to fill the project information form. In the project information form customer specifies his expectations, desired design concept, colour gamut, list of desired pages and their titles, provides the text information to be used on the website, including business address, provides other information required in the form. The website is created according to the information provided in this form.
2.4.1.4. If the customer fails to provide all the necessary information, Starflix solves the lack of information at its own chosen ways in order to complete the service, but always taking into account best design practice and customer’s needs.
2.4.1.5. Lack of information can be solved in these ways:
2.4.1.5.1. If the client does not provide logo, Starflix uploads .png file with client’s trademark/name of business written in the same font as is the website in the place of the logo;
2.4.1.5.2. If the client does not provide page names, Starflix uses default set of website pages (About us, Services, Pricing, Contact);
2.4.1.5.3. If the client does not provide text information, Starflix uses “Lorem ipsum” text lines to fill the text fields;
2.4.1.5.4. If the client does not provide media, Starflix picks photos or videos at its own discretion;
2.4.1.5.5. If the client does not provide colour gamut, Starflix picks the colours at its own discretion;
2.4.1.5.6. If the client does not provide any design direction for the website, Starflix picks the direction at its own discretion;
2.4.1.5.7. If the client does not provide login details to his domain management at the other provider, Starflix creates the website in separate folder of any chosen domain;
2.4.1.5.8. If the client does not provide product categories for online store, Starflix creates 5 random product categories;
2.4.1.5.9. If the client does not provide products list for online store, Starflix adds 5 random products to every category;
2.4.1.5.10. If the client does not provide products photos for online store, Starflix picks and adds random photos for these products;
2.4.1.5.11. If the client does not provide what mailboxes he wants, Starflix creates mailbox info@clientsdomain.
2.4.1.6. Starflix can apply different solutions to deal with the lack of information which was requested from the customer, but customer failed to provide this information. Client’s failure to provide the information cannot be considered as a rightful reason to request refund.
2.4.1.7. When the website is finished, Starflix informs the customer about the finish via e-mail and/or phone and sends him login details to website or online store management.
2.4.1.8. In order to ensure that the project meets customers’ expectations, customer has the right to provide the list of fixes and changes two times. First time the customer can provide the list in 5 working days after notification about the finish. Starflix executes fixes in 7 working days after receiving it from the customer. Second time the customer can provide the list in 5 working days after the notification about the finish of first list of fixes. Starflix executes fixes in 7 working days after receiving it from the customer and notifies about the finish via phone or e-mail. If the customer doesn’t provide reasonable fixes according to these terms in set deadlines that means that customer has accepted the project as fully completed.
2.4.1.9. In order to ensure the clear and optimized process, customer must fill the project information form in full and with full effort. Customer cannot request to change those things which he has stated in the project information form and the things which he has already accepted. The customer cannot request to add extra information to the website which he could have provided with project information form, but Starflix can accept to add some extra information on its’ own discretion.
2.4.1.10. Customer has the opportunity to purchase one more round of fixes. Separately bought round of fixes can include to change those things which customer has provided in the project information form or to add any extra information the customer wants.
2.4.2. Website design
2.4.2.1. Website design service is oriented to create complete, modern online presence of the customer based on WordPress content management system.
2.4.2.2. Website design service includes these features:
2.4.2.2.1. Installing and setting up WordPress and design framework;
2.4.2.2.2. Creating elegant, responsive website which is compatible with the latest global design trends;
2.4.2.2.3. Creating up to 20 informational pages;
2.4.2.2.4. Creating unique title page of the website;
2.4.2.2.5. Creating unique inside page template;
2.4.2.2.6. Creating unique contact page;
2.4.2.2.7. Creating unique product catalog/gallery page;
2.4.2.2.8. Picking the right media files for slider or main section;
2.4.2.2.9. Placement of information to these pages (up to 20 A4 pages of text written in 12 size and/or up to 20 media files);
2.4.2.2.10. Uploading the logo;
2.4.2.2.11. Uploading favicon;
2.4.2.2.12. Picking font of the text;
2.4.2.2.13. Responsiveness of the website;
2.4.2.2.14. Google map integration;
2.4.2.2.15. Social network pages integration (up to 10);
2.4.2.2.16. Contact form integration (up to 10 fields for text information, for example, name, company name, phone number, e-mail, subject, text, etc.).
2.4.2.3. Website design does not include writing or editing texts of the website as well as editing media files.
2.4.2.4. Website design is produced in 10 working days after filling the project information form.
2.4.3. Online store design
2.4.3.1. Online store design service is oriented to create fully functional, complete and modern online store for the customer based on WooCommerce.
2.4.3.2. Online store design includes these features:
2.4.3.2.1. Installing and setting up WordPress, design framework and WooCommerce;
2.4.3.2.2. Creating fully functional, elegant and responsive online store which is compatible with the latest global design trends;
2.4.3.2.3. Creating up to 20 informational pages;
2.4.3.2.4. Creating unique title page of the website;
2.4.3.2.5. Creating unique inside page template;
2.4.3.2.6. Creating unique contact page;
2.4.3.2.7. Creating unique product gallery page;
2.4.3.2.8. Placement of information to these pages (up to 20 A4 pages of text written in 12 size and/or up to 20 media files);
2.4.3.2.9. Creating up to 10 product categories;
2.4.3.2.10. Picking the right media for slider or first section;
2.4.3.2.11. Adding up to 50 products (5 per each product category);
2.4.3.2.12. Adding cart function;
2.4.3.2.13. Adding check-out page;
2.4.3.2.14. Adding payment gateway fully compatible (available free plug-in) with WooCommerce;
2.4.3.2.15. Uploading the logo;
2.4.3.2.16. Uploading the favicon;
2.4.3.2.17. Picking font of the text;
2.4.3.2.18. Responsiveness of the online store;
2.4.3.2.19. Google map integration;
2.4.3.2.20. Social network pages integration (up to 10);
2.4.3.2.21. Contact form integration (up to 10 fields for text information, for example, name, company name, phone number, e-mail, subject, text, etc.).
2.4.3.3. Client must provide all the login details and information necessary for payment gateway integration. If client does not provide this information with project information form or within 15 working days, Starflix completes online store design service without payment gateway integration.
2.5.Website administration
2.5.1. In order to ensure customers with continuous development of the website, Starflix offers its customers website administration as a separate service.
2.5.2. The contract due to website administration is concluded when customer pays for this service.
2.5.3. Website administration includes these separate services:
2.5.3.1. Adding, changing and updating the text information or media in the website;
2.5.3.2. Updating the content management system, plugins and addons to their latest version if it changes;
2.5.3.3. Generating new mailboxes and support in their configuration.
2.5.4. Website administration includes 1 hour of administrational work per month, but it can be increased if the customer feels the need for more administration. The monthly hour does not transfer to other month if is not being used.
2.6. SEO
2.6.1. Starflix encourages customers’ website or online store growth in search engine results and due to this offers to purchase SEO service online.
2.6.2. Goal of search engine optimization is to optimize the website content that it would meet the requirements of search engines and by doing this to increase rankings of customer’s website.
2.6.3. SEO service includes these separate actions:
2.6.3.1. Keyword strategy formation;
2.6.3.2. Optimising permalinks;
2.6.3.3. Optimising page titles;
2.6.3.4. Setting and optimising meta descriptions;
2.6.3.5. Setting separate focus keyword for separate page;
2.6.3.6. Optimising keyword density and placement per page;
2.6.3.7. Setting and optimising SEO titles;
2.6.3.8. Optimising images;
2.6.3.9. Registration to search engine SEO tools;
2.6.3.10. Forming and submitting sitemap in .xml;
2.6.3.11. Presenting website pages to search engine;
2.6.3.12. Setting prioritized website version;
2.6.3.13. Cache set-up;
2.6.3.14. Forming and presenting before and after results report.
2.6.4. Search engine optimization is executed by Starflix in 7 working days after receiving the necessary information from the customer.
2.6.5. Starflix applies the best search engine optimization tools and techniques in order to reach the top of search engine results. Starflix does not control or have the impact for search engine results, but adapts the website to search engine requirements and cannot guarantee or specify exact ranking after search engine optimization.
2.7.Advertising management services
2.7.1. Starflix customers can purchase advertising management services for advertising campaigns on Google, Facebook, Yandex, Bing, LinkedIn and Twitter advertising networks.
2.7.2. Advertising management on these networks includes creating the advertising account, writing advertising texts, setting up an advertising budget, setting up all campaign settings and properties, campaign optimisation, monitoring and results report. Advertising management does not include the creation or edition of banners, video clips or other visual material. These services can be purchased as a separate Starflix services.
2.7.3. Management of advertising campaigns are being executed according to the information presented by the customer. Customer presents the information by filling the advertising management project information form in which customer sets out the goal of the campaign, products or services and their descriptions, target market specification, necessary visual material (if it’s necessary), preliminary key words or phrases, advertising campaign beginning and end dates as well as any special requirements.
2.7.4. In case customer does not provide all the necessary information, Starflix will solve the lack of information at its own discretion. If the customer does not set the beginning and end dates in the form, the campaign is started in 5 working days. If the client does not set the duration of the campaign, Starflix sets the duration of calendar month. If the customer’s budget is not enough for calendar month, then for as many days as minimum daily budgets could be formed.
2.7.5. Customer is being informed about the start of advertising campaign one day before its start and about the end of advertising campaign in 3 working days after its’ end. Customer is entitled to get advertising campaign report in 5 working days after his request for such report.
2.8. Banners design
2.8.1. Starflix customers are able to purchase banners design online.
2.8.2. Customer after payment for services is able to complete and submit banners design information form.
2.8.3. Starflix prepares banners according to the information presented by the customers and presents the banners to the customer via e-mail in 5 working days after receiving the project information. Banners are presented in .jpeg or .gif format.
2.8.4. The customer can provide changes for banners in 5 working days after their presentation. If the customer does not request any changes in 5 working days that means that customer has accepted the banners.
2.9. Social media page formation
2.9.1. Starflix customers are able to purchase page of social networks formation.
2.9.2. Customer after payment for services is able to complete and submit social media page formation information form.
2.9.3. Starflix creates and uploads profile picture and cover photo to the relevant social media page and informs customer about the finish of social media page formation in 5 working days after receiving the project information.
2.9.4. The customer can provide changes for banners in 5 working days after being informed about the finish of social media formation. If the customer does not request any changes in 5 working days that means that customer has accepted the social media formation service.
2.10. Social media administration
2.10.1. Starflix customers are able to purchase social media page administration.
2.10.2. Customer picks the number of updates per week he wants to be posted on his social media page and pays for the service.
2.10.3. After paying for this service, customer is able to fill the project information. Social media administration is being executed according to the project information form.
2.11. Add-ons
2.11.1. Google Analytics
2.11.1.1. Customers are able to purchase Google Analytics integration into their website.
2.11.1.2. Customer pays for the service and provides the information necessary to execute the service.
2.11.1.3. Starflix in 5 working days after receiving the necessary information integrates Google Analytics into customer’s website and informs the customer.
2.11.2. Google my business
2.11.2.1. Customers are able to purchase Google My Business creation service in Starflix online shopping environment.
2.11.2.2. After paying for service, customer provides the information necessary for execution of service and in 3 working days after information is received, Starflix creates Google My Business for the customer.
2.11.3. Language integration
2.11.3.1. Customers are able to purchase foreign language integration into the website.
2.11.3.2. After payment for service customer submits the translation of the website and Starflix integrates extra language into the customers website in 10 working days.
2.11.3.3. Language integration service includes adding translations to up to 10 separate pages with up to 10 A4 pages of information written in 12 size.
2.11.3.4. Language integration service does not include the translation of the texts as well as editing the translations sent by the customer.
2.11.4. Live-chat integration
2.11.4.1. Customers are able to purchase live-chat integration into their website.
2.11.4.2. Starflix uses the most advanced live-chat plug-in “tawk.to” or Facebook Messenger and integrates it into the customer’s website in 3 working days after payment for the service.
2.11.4.3. After integration is completed, Starflix sends login details to the customer to use the live-chat application in both – desktop and mobile.
3.1. Web Academy
3.1.1. Starflix finances, develops and supports socially responsible educational project Web Academy to help young talented designers to enter the web design market and get certificated.
3.1.2. Due to Web Academy, Starflix offers small business an opportunity to get a free website or online store which is created by the participants of Web Academy project in supervision of Starflix designers.
3.1.3. Starflix takes all legal obligations arising from Web Academy project, including the obligation to produce all services agreed in the name of Web Academy.
3.1.4. Starflix guarantees that the participants of Web Academy produces the websites and online stores according to these terms and conditions (see section 2.4) with the exception for article 2.4.1.8. in the scope that Web Academy project includes one round of fixes instead of two.
3.1.5. Small business owners, participating in the Web Academy project, in order to provide a working environment for Web Academy students, must purchase the Starflix web hosting for chosen project – website or online store.
3.1.6. Starflix agrees and confirms that customers from Web Academy are able to use the same customer rights as any other regular customer, including to purchase product add-ons for special pricing.
3.2. ConsultDay
3.2.1. Starflix seeks to be open company and increase business communities understanding and sophistication in internet and its opportunities. Due to this Starflix invites any size business owners, marketing specialists, administration personnel to the consultations about online marketing free of charge and advices according to the highest professional standards.
3.2.2. Visitors can be rewarded with special discounts during the consultation, but appearance in the consultation does not mean client’s obligation to purchase any services of Starflix.
4.1. These terms and conditions are prepared avoiding complex legal terms in order to ensure their clearness.
4.2. All the disputes arising from these conditions must be solved in the way of negotiations and only if it’s impossible to solve the dispute this way, applying to the court of Lithuanian Republic.
4.3. Terms and conditions can be changed by Starflix.